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Foundational

Running a Blameless Post-Mortem

After a trading incident or strategy failure, a blameless post-mortem focuses on what in the process allowed the mistake to happen rather than who made it, because the goal is fixing the system, not punishing a person.

When a strategy misfires or a trading incident causes a loss, the instinctive question is often "who caused this?" A blameless post-mortem deliberately reframes the question to "what about our process, checks, or assumptions allowed this to happen, and to anyone in that position?" The distinction matters practically, not just culturally: if people expect to be blamed for an honest mistake, they hide details, downplay near-misses, and avoid flagging their own errors early, exactly the information a team needs to actually prevent a repeat.

A useful post-mortem walks through a timeline of what happened, identifies the specific decision points where a different check or alert would have caught the problem earlier, and ends with concrete process changes, a new automated guard, a revised sign-off step, a clearer escalation rule, rather than a verbal reminder to "be more careful next time," which fixes nothing structurally and tends to just repeat the same failure later under a different name.

The blameless framing doesn't mean consequences never apply, gross negligence or repeated carelessness is a different conversation, but for the ordinary case of a reasonable person making a mistake under real operational pressure, treating the incident as a signal about the system, not a referendum on the person, produces far more honest post-mortems and far more effective fixes.

A blameless post-mortem asks what about the process allowed an incident to happen, not who to blame for it, because that framing is what actually gets people to share the details needed to prevent it from happening again.

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Further reading

  • Google SRE Book, ch. on postmortem culture
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